ListKit Terms of Service

1. Eligibility

You must be at least 18 years old to use ListKit.

ListKit may be used by individual real estate agents, brokerages, teams, property managers, homeowners, businesses, and other users who need real estate media services. ListKit may be used by users located inside or outside the United States, subject to applicable laws and the availability of the Services in your location.

If you use ListKit on behalf of a company, brokerage, team, property owner, client, or other organization, you represent that you have authority to bind that person or organization to these Terms.

2. Accounts

You may create a ListKit account directly through the app or related Services. You agree to provide accurate, current, and complete account information and to keep that information updated.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs under your account.

Account sharing is not prohibited when an account is created for or used under a group, team, brokerage, business, or organization email address. However, you are responsible for all activity under your account, including activity by anyone you allow to access the account.

We may suspend, restrict, or terminate your account if we believe you have violated these Terms, failed to pay amounts owed, abused the Services, engaged in fraud, uploaded prohibited content, created risk for ListKit or others, or used the Services in a way we determine is harmful, unlawful, or inappropriate.

3. Services

ListKit provides real estate media-related services, which may include:

• Photo editing
• Video creation from listing media
• Media downloads and delivery links
• Listing media storage
• Order management
• Related app, website, and account features

We may add, remove, modify, suspend, or discontinue any feature or service at any time. We may also impose limits on certain features, uploads, downloads, storage, credits, accounts, or orders.

4. Credits, Subscriptions, and Purchases

ListKit may offer free features, paid features, credits, subscriptions, packages, one-time purchases, or a combination of these.

Credits may be used to purchase or access eligible ListKit services. Credits are not cash, have no cash value, and may not be transferred, resold, exchanged, or redeemed for money unless expressly required by law or expressly stated by us in writing.

Credits do not expire and will remain on your account until used, unless they are forfeited after cancellation, account deletion, account termination, violation of these Terms, fraud, abuse, or as otherwise permitted by law.

ListKit may offer subscriptions that replenish credits on a monthly or yearly basis. ListKit may also offer separate credit packs that can be purchased outside of a subscription. Subscription benefits, credit amounts, credit pack amounts, billing periods, and pricing may vary based on the plan or product you select.

We reserve the right to change our pricing, credit packages, subscription plans, product offerings, included benefits, or billing structure at any time. Changes will apply as described at the time of purchase, renewal, or notice.

5. Payment Processing

Payments may be processed through third-party payment providers, including Stripe, Apple, or other payment platforms. By making a purchase, you agree to pay all applicable charges, taxes, and fees.

If you purchase through the Apple App Store or Apple in-app purchase system, your purchase, billing, renewal, cancellation, and refund rights may be governed by Apple’s applicable terms, policies, and procedures in addition to these Terms. Apple may process your payment, manage your subscription, handle certain refund requests, and provide cancellation controls through your Apple account or device settings.

If you purchase through our website, Stripe, or another non-Apple checkout method, your payment may be processed by the applicable payment provider and may be subject to that provider’s terms and privacy policy.

We do not intentionally store full credit card numbers or complete payment card details on our own servers.

6. Subscriptions and Auto-Renewal

Subscriptions automatically renew until canceled, unless otherwise stated at the time of purchase. By purchasing a subscription, you authorize recurring charges for the applicable subscription period and any applicable taxes or fees.

For subscriptions purchased through Apple, Apple’s subscription terms and cancellation procedures apply. You may need to manage or cancel the subscription through your Apple account, App Store settings, or device subscription settings. Deleting the ListKit app or deleting your ListKit account does not necessarily cancel an Apple-managed subscription.

For subscriptions purchased through our website or another non-Apple checkout method, you may need to cancel through the account, billing portal, or cancellation method we provide.

If a subscription payment fails, the payment processor may retry the payment. If payment is not completed, the subscription may not renew, and we may suspend, limit, or terminate access to subscription benefits, credits, or paid features.

Real-time in-app purchases that fail or are declined will not be completed, and the related credits, features, or services may not be provided.

7. Refunds

Refunds are issued on a case-by-case basis in our sole discretion, unless otherwise required by law or applicable platform rules.

All purchases are final once media processing begins, unless we state otherwise in writing or unless a refund is required by applicable law or platform policy.

Unused credits are non-refundable unless we decide otherwise on a case-by-case basis or unless a refund is required by applicable law or platform policy.

For purchases made through Apple, refund requests may need to be submitted directly to Apple and may be subject to Apple’s refund policies and decision-making process.

For purchases made through our website, Stripe, or another non-Apple checkout method, you may contact us at support@listkit.app to request review of a refund request.

We may deny refund requests for completed services, partially completed services, credits already used, unused credits, abuse of the refund process, violation of these Terms, or circumstances outside our reasonable control.

8. User Responsibilities for Properties, Permissions, and MLS Compliance

You are solely responsible for ensuring that you have all necessary rights, permissions, consents, and authority to capture, upload, submit, process, edit, share, publish, download, or otherwise use any photos, videos, property information, listing information, or other content through ListKit.

This includes responsibility for obtaining any required permission from homeowners, sellers, property owners, tenants, brokerages, teams, clients, MLS organizations, photographers, videographers, editors, or other rights holders.

You are solely responsible for compliance with applicable MLS rules, brokerage rules, advertising rules, listing requirements, copyright laws, privacy laws, and other laws or contractual obligations that apply to your use of the Services or finished media.

We are not responsible for listing accuracy, MLS compliance, brokerage compliance, property access, client permissions, homeowner permissions, copyright clearance, or your use of finished media in any listing, advertisement, website, social media post, flyer, MLS submission, or other distribution channel.

9. Sensitive Information in Media

You are responsible for reviewing properties and media before capturing, uploading, sharing, or submitting content through ListKit.

You should remove, hide, blur, avoid capturing, or otherwise address sensitive or private information before uploading or submitting media. Sensitive items may include personal documents, family photos, financial documents, medical information, valuables, license plates, security systems, alarm panels, access codes, minors, bystanders, private artwork, confidential business information, or other sensitive content.

ListKit is not liable for sensitive, private, confidential, or identifying information that appears in media you capture, upload, submit, share, or authorize others to access.

10. Uploaded Media and Rights You Grant to ListKit

For purposes of these Terms, “Uploaded Media” means photos, videos, files, property information, order information, instructions, notes, metadata, and other content that you upload, capture, submit, or otherwise provide to ListKit.

You represent and warrant that you own or have sufficient rights, permissions, consents, and authority to provide Uploaded Media to ListKit and to grant the rights described in these Terms.

To the fullest extent permitted by law, when you upload or submit Uploaded Media to ListKit, you assign to ListKit any rights, title, and interest you have in that Uploaded Media as necessary for ListKit to provide, operate, improve, market, protect, and support the Services. If any such assignment is not valid or enforceable, you grant ListKit a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to host, store, reproduce, process, edit, modify, create derivative works from, display, distribute, transmit, use, and otherwise exploit Uploaded Media for the purposes described in these Terms.

This includes the right to use Uploaded Media to provide photo editing, video creation, media delivery, quality control, customer support, troubleshooting, product improvement, security, fraud prevention, legal compliance, and other business purposes related to the Services.

Uploaded source media will generally be retained for 90 days after upload and then deleted from our active systems, unless a longer retention period is required for legal, security, dispute resolution, backup, operational, accounting, or other legitimate business purposes.

11. Finished Media and User Rights

For purposes of these Terms, “Finished Media” means edited photos, video exports, thumbnails, previews, final deliverables, processed files, and other media outputs created, edited, rendered, exported, or delivered through ListKit.

ListKit and you may both have rights in Finished Media. As between you and ListKit, ListKit retains ownership, rights, and interests in the editing, processing, enhancements, arrangements, outputs, work product, workflows, templates, systems, and other creative or technical contributions made through the Services. Subject to your compliance with these Terms and payment of applicable fees, ListKit grants you a broad, worldwide, royalty-free license to use, copy, download, display, publish, distribute, modify, edit, advertise with, and otherwise use the Finished Media for your business, listing, marketing, MLS, social media, website, advertising, flyer, client, and promotional purposes.

Once Finished Media has been delivered and any applicable payment has been completed, you may use the Finished Media as you choose, subject to applicable law, third-party rights, MLS rules, platform rules, and these Terms.

When reasonably practical, if you display, post, redistribute, or publish Finished Media on social media or other public channels, you should credit or mention that the media was shot with or created using ListKit. This credit request is encouraged but does not limit the license granted above unless separately agreed in writing.

Finished processed media may be retained by ListKit for as long as we deem reasonably necessary for business, operational, customer support, quality control, recordkeeping, marketing, service improvement, or other legitimate purposes.

12. ListKit Marketing Use of Finished Media

Unless prohibited by applicable law or a written agreement signed by us that expressly states otherwise, you grant ListKit the right to use Finished Media for portfolio, promotional, advertising, educational, product demonstration, website, social media, case study, sales, and other marketing purposes.

This may include displaying Finished Media on ListKit, 615 Media, UREM Inc, or related websites, social media accounts, advertisements, emails, pitch decks, landing pages, case studies, product examples, and promotional materials.

We will not intentionally use your private payment information, account password, or private support communications for marketing purposes.

13. Delivery Times and No Guaranteed Turnaround

Any turnaround times, delivery estimates, processing estimates, or completion estimates are estimates only and are not guaranteed.

Photos are typically delivered within 24 hours, and video creation is typically completed in about 5 hours or less. However, actual delivery times may vary based on upload quality, file size, internet connection, order volume, payment status, source media quality, third-party service availability, outages, technical issues, holidays, staff availability, or other circumstances.

ListKit is not liable for delays, missed deadlines, lost opportunities, listing delays, MLS delays, marketing delays, transaction delays, or other losses related to delayed processing or delivery.

14. No Revisions

ListKit does not currently offer revisions unless we expressly agree otherwise in writing.

We may choose, in our sole discretion, to make adjustments, correct errors, or provide support for a specific order, but doing so does not create an ongoing obligation to provide revisions, refunds, credits, or additional work.

15. Order Rejection, Cancellation, and Quality Issues

We may reject, cancel, delay, refuse, or stop processing any order or Uploaded Media if we determine, in our sole discretion, that:

• The media is too poor in quality to process effectively
• The media is incomplete, corrupted, blurry, improperly exposed, or unsuitable
• The content is illegal, infringing, unauthorized, inappropriate, abusive, harmful, adult, harassing, or otherwise prohibited
• The order creates operational, legal, security, reputational, or technical risk
• Payment has failed or is disputed
• The order or account appears fraudulent or abusive
• You have violated these Terms

We are not required to provide a refund, credit, replacement, or revision for rejected, canceled, or refused orders, except where required by law or where we expressly agree otherwise.

16. Download Links and Sharing

Finished media may be delivered through download links, web portals, emails, or other delivery methods. Download links generally expire after 14 days, but we may change link expiration periods at any time.

You may share download links with clients, team members, sellers, property owners, MLS-related parties, or other authorized recipients. You are responsible for anyone you share download links with and for any access, use, misuse, redistribution, or publication that results from sharing those links.

We may disable, expire, restrict, modify, or revoke download links at any time for security, abuse prevention, payment disputes, legal compliance, operational reasons, technical reasons, or violation of these Terms.

Link expiration does not necessarily mean the underlying Finished Media has been deleted.

17. Prohibited Content

You may not upload, submit, share, request processing of, or otherwise use the Services in connection with content that:

• You do not own or have permission to use
• Violates copyright, trademark, privacy, publicity, contract, MLS, brokerage, platform, or other rights
• Contains malware, viruses, spyware, harmful code, or malicious files
• Is illegal, fraudulent, deceptive, defamatory, threatening, harassing, hateful, abusive, or discriminatory
• Contains adult sexual content, exploitative content, or non-consensual intimate content
• Invades privacy or contains unauthorized sensitive personal information
• Encourages unlawful conduct or creates safety, security, or reputational risk
• Violates these Terms or any applicable law

We may remove content, refuse processing, disable links, suspend access, or terminate your account without warning if we determine, in our sole discretion, that you have uploaded prohibited content or violated these Terms.

18. Acceptable Use

You agree not to:

• Reverse engineer, decompile, disassemble, copy, modify, or create derivative works of the app, software, systems, or Services
• Scrape, crawl, harvest, or extract data from the Services without permission
• Interfere with, overload, disrupt, or harm the Services or related infrastructure
• Bypass, disable, or interfere with security, access controls, rate limits, payment systems, usage limits, or authentication systems
• Abuse promotional codes, credits, refunds, subscriptions, payment systems, support channels, download links, or referral programs
• Use the Services for fraud, spam, illegal activity, harassment, or unauthorized commercial exploitation
• Access another user’s account or media without permission
• Misrepresent your identity, authority, permissions, affiliation, or ownership rights
• Use the Services in a way that violates law, third-party rights, MLS rules, brokerage rules, or platform rules

19. Third-Party Services

The Services may depend on or integrate with third-party platforms and providers, including payment processors, cloud hosting providers, analytics providers, app marketplaces, email providers, support platforms, media processing providers, and other vendors.

We are not responsible for third-party services, outages, delays, errors, terms, policies, fees, decisions, refunds, payment processing issues, or security incidents outside our reasonable control.

Your use of third-party services may be subject to their own terms and privacy policies.

20. App Store Terms

If you access or download ListKit through the Apple App Store, you acknowledge that Apple is not a party to these Terms and is not responsible for the Services, support, maintenance, claims, liabilities, or content, except as required by applicable law or Apple’s applicable terms.

Apple and its subsidiaries are third-party beneficiaries of these Terms to the extent required by Apple’s applicable App Store terms, and Apple may have the right to enforce these Terms against you as a third-party beneficiary where applicable.

Any Apple in-app purchases, subscriptions, cancellations, refunds, renewals, and billing matters may be managed by Apple and subject to Apple’s applicable terms, policies, and procedures.

21. Account Deletion and Cancellation

You may request or initiate deletion of your account through the ListKit app. Account deletion is scheduled and may not occur immediately.

Deleting your account does not automatically cancel any subscription managed by Apple, Stripe, or another payment provider. You are responsible for canceling subscriptions through the applicable platform or billing method.

Deleting your account does not automatically delete active orders, Uploaded Media, Finished Media, invoices, payment records, transaction records, tax records, accounting records, support records, security logs, fraud prevention records, backups, or other information we are permitted or required to retain.

We may retain certain information for legal, accounting, tax, fraud prevention, security, dispute resolution, backup, operational, business, or compliance reasons.

If your account is deleted, any rights or licenses previously granted to you for already-delivered Finished Media will continue, subject to these Terms and any applicable payment obligations.

22. No Current Team or Brokerage Account Features

ListKit does not currently offer formal team account, brokerage account, or organization-admin features unless expressly stated by us in writing.

If we later offer team, brokerage, or organization features, additional terms may apply. We may also enter into separate written agreements with business, brokerage, enterprise, or other customers. If a separate written agreement signed by us conflicts with these Terms, the separate written agreement will control for that customer to the extent of the conflict.

23. Intellectual Property Rights in the Services

ListKit, the Services, the app, websites, logos, branding, software, workflows, designs, interfaces, templates, processes, systems, documentation, and related technology are owned by UREM Inc dba 615 Media or its licensors and are protected by intellectual property and other laws.

Except for the rights expressly granted to you in these Terms, we reserve all rights in and to the Services.

You may not use our name, logos, branding, trademarks, app design, user interface, software, systems, or other intellectual property without our prior written permission, except where permitted by law.

24. Feedback

If you provide feedback, suggestions, ideas, feature requests, comments, or other input about ListKit, you grant us the right to use, modify, commercialize, and incorporate that feedback without restriction, compensation, or obligation to you.

25. Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, reliability, security, and error-free operation.

We do not guarantee that the Services will be uninterrupted, secure, timely, error-free, compatible with every device, available in every location, or free from data loss, processing errors, upload issues, download issues, third-party outages, or other problems.

We do not guarantee any specific business result, listing outcome, MLS acceptance, sale, lead generation, marketing performance, revenue, client satisfaction, or transaction result from your use of ListKit or Finished Media.

26. Limitation of Liability

To the fullest extent permitted by law, UREM Inc dba 615 Media, ListKit, and their owners, officers, employees, contractors, agents, service providers, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, including damages for lost revenue, lost listings, delayed listings, lost sales, lost clients, lost data, business interruption, reputational harm, or unauthorized access, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Services or these Terms will not exceed the greater of: (a) the amount you paid to ListKit for the Services giving rise to the claim during the three months before the event giving rise to liability, or (b) $100.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

27. Indemnification

You agree to defend, indemnify, and hold harmless UREM Inc dba 615 Media, ListKit, and their owners, officers, employees, contractors, agents, service providers, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your use of the Services
• Your Uploaded Media or Finished Media
• Your violation of these Terms
• Your violation of applicable law, MLS rules, brokerage rules, platform rules, or third-party rights
• Your lack of permission, consent, authority, or rights to capture, upload, submit, process, share, publish, or use media
• Sensitive, private, confidential, or identifying information contained in media you upload or share
• Your use, publication, redistribution, or sharing of Finished Media or download links
• Your fraud, negligence, willful misconduct, or misuse of the Services

28. Termination

You may stop using ListKit at any time. You may also initiate account deletion through the app.

We may suspend, restrict, or terminate your access to the Services at any time, with or without notice, if we determine that you have violated these Terms, failed to pay amounts owed, uploaded prohibited content, created legal or operational risk, abused the Services, engaged in fraud, or used the Services in a harmful or inappropriate way.

Upon termination, your right to access and use the Services will stop. Certain provisions of these Terms will survive termination, including provisions related to ownership, licenses, marketing use, payments, refunds, disclaimers, limitation of liability, indemnification, governing law, dispute resolution, and any other provisions that by their nature should survive.

29. Changes to the Services or Terms

We may update these Terms from time to time. When we make changes, we will update the “Last Updated” date above. If changes are material, we may provide additional notice through the app, website, email, or other reasonable method.

Your continued use of the Services after updated Terms become effective means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

30. Governing Law and Venue

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.

Subject to applicable law, you and ListKit agree that any dispute, claim, or legal proceeding arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Tennessee. You consent to the personal jurisdiction and venue of those courts.

31. Class Action Waiver

To the fullest extent permitted by law, you and ListKit agree that any dispute will be brought only on an individual basis and not as a class action, collective action, consolidated action, representative action, or private attorney general action.

You and ListKit each waive the right to participate in a class action, class arbitration, collective action, or other representative proceeding to the fullest extent permitted by law.

32. Notices

We may send notices to you by email, in-app message, website notice, account notice, mail, or other reasonable method.

You may send notices to us by email and mail at:

UREM Inc dba 615 Media
1500 Medical Center Parkway Suite 3A-22
Murfreesboro, TN 37129
United States

Email: support@listkit.app

33. Miscellaneous

These Terms, together with the Privacy Policy and any additional terms presented to you for specific features, purchases, subscriptions, or services, make up the entire agreement between you and ListKit regarding the Services.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, sale of assets, reorganization, change of control, or by operation of law.

Headings are for convenience only and do not affect interpretation.

34. Contact

If you have questions about these Terms, contact us at:

UREM Inc dba 615 Media
1500 Medical Center Parkway Suite 3A-22
Murfreesboro, TN 37129
United States

Email: support@listkit.app